Investigator Support Services

Investigator Support Services (ISS) is the premier source in providing highly qualified and motivated site referrals to our life science partners at no cost. With over 30 years of experience, we have built one of the strongest networks of research sites in the US and Canada, covering virtually all therapeutic areas with 700+ PIs. Our expertise lies in our ability to appraise sites to quality benchmarks and match your study with the specific qualities of our select sites.

Pharma / CRO Services

Streamline your site selection with performance-driven, protocol-matched site recommendations. Their fully vetted sites offer experienced investigators and staff in all practice settings, including group practices, hospitals, dedicated research sites, and phase one centers. Leverage their site intelligence to find quality sites for your phase I-IV clinical trials.

Research Network

ISS provides access to phase I-IV sites employing experienced research personnel and support staff. Their multinational network offers:

• 250 sites in North America, experienced in all therapeutic areas
• 20 Phase I Units with average 35 prior trials conducted

Qualifications and Expertise

Their sites offer a diverse range of capabilities and experience in investigational drug and medical device trials. ICH/GCP-trained investigators offer board certification in virtually every medical specialty, averaging 86 trials conducted and 14 years in research. Trials are further supported with an average of three coordinators per site, many with ACRP certifications and nursing degrees.

Benefits of Working with ISS

To reduce the time and costs associated with site selection, ISS supports sponsors and CROs with:

• Access to 1600 investigators in the US and Canada
• Data-driven pre-qualification to identify sites matching study needs
• Trained and experienced full-time staff
• Rapid site submissions to avoid costly delays in start-up
• No obligation, as the sponsor/CRO makes the final selection decision
• No fee to work with ISS for your site selection needs.

Site Services

Investigator Support Services helps research sites secure additional drug and device studies in all therapeutic areas and phases of clinical research. Sites benefit from the long-term relationships we established with key site selection personnel in our 30 years in the industry. Your staff can devote more time to research as we identify new clinical trials matched to your interests.

Contact Center Services

Staying engaged with your subjects 24/7 is crucial for your clinical trial’s success.

Investigator Support Services provides access to global healthcare contact center services to manage professional communications anywhere and anytime. Whether your mission is clinical trial recruitment and retention, adverse event reporting, Patient Reported Outcomes, or pharmacovigilance, their customized programs provide effective and reliable patient communications.